Frequently asked questions
Common questions. Contractual terms are set in your agreements and order confirmations.
Which regions do you serve?
B2B programmes are fulfilled within India. Coverage detail is confirmed when we scope your account.
How do you handle temperature-sensitive lines?
We follow validated handling paths where your programme requires them; exception handling is agreed in writing.
Can we integrate with our ERP?
Common integration patterns are possible; approach and timing depend on your systems and middleware.
Do you support consignment inventory?
Where it fits the programme and contract, yes—terms are set in the agreement.
What is your stance on direct-to-patient shipments?
Only where legally permissible and explicitly authorised in your programme.
How are substitutions handled?
Against your approved rules—no unapproved swaps.
Can we receive certificates of analysis?
Where manufacturers provide them, documents follow your agreed delivery path.
What happens during a manufacturer recall?
We follow structured notification and containment steps with your team per the recall class and contract.
Do you offer training for ward staff?
In-services can be coordinated with manufacturers or trainers subject to availability and your policies.
How do I start a tender conversation?
Use the Contact page to outline scope and dates; we respond with next steps.